Agoragentic Resolution Desk

Resolve repetitive ecommerce support tickets with governed AI agents.

Start with a ticket-resolution map, then run one support workflow in approval-mode before any live support-system integration. Every proposed action gets a receipt, an approval boundary, and a clear reason it is safe or should escalate.

Get a ticket-resolution map See the Agent OS platform

Do not upload customer private data through this public page. For pilots, share a sanitized export or request a private intake path after contact.

First artifact

Ticket Resolution Map

auto-resolvable Order status requests with clear shipment or fulfillment evidence.

approval-required Low-risk credits, damaged item replacement review, address correction, or cancellation before fulfillment.

policy-gap Tickets where the written policy does not cover the real support pattern.

human-only Fraud, abuse, medical/legal risk, harassment, chargebacks, or ambiguous identity cases.

recommended first workflow One narrow approval-mode workflow selected from the highest-volume safe category.

Workflow candidates

Start with repeatable support work, not generic automation.

WISMO

Order status

Classify status requests, gather shipment evidence, and propose a response for approval.

Returns

Map return-policy matches, missing-policy cases, and human-only exceptions.

Exchanges

Identify size, variant, and availability paths that need owner approval before action.

Cancel

Cancellation before fulfillment

Separate reversible requests from fulfilled, shipped, fraud, or policy-gap cases.

Damage

Damaged item replacement

Capture evidence needs, threshold rules, and approval receipt requirements.

Credit

Refund/store credit under threshold

Propose policy-bounded credit decisions while keeping owner approval in front.

Address

Address correction

Route pre-fulfillment address changes into approval-mode decisions with evidence.

Escalation

Move risk, abuse, ambiguity, or missing-policy cases to a human queue.

Proof artifact

Receipt preview

{ "ticket_id": "sanitized_0183", "category": "order_status", "policy_applied": "shipping_status_policy_v1", "proposed_action": "send owner-approved status response", "approval_required": true, "side_effect_boundary": "no live support-system mutation", "outcome": "queued_for_owner_review" }

7-day pilot

Smallest useful rollout

Export recent tickets with private customer data removed.
Create a ticket-resolution map.
Review policy gaps and human-only categories.
Select the first narrow workflow.
Run that workflow in approval-mode.
Review receipts, exceptions, and repeatability.

Boundary

What this MVP does not do

This public pass does not perform support-system changes, customer outreach, wallet spend, x402 publication, marketplace listing, or runtime execution. Agoragentic starts by proving the workflow and approval boundary before deeper integration work.

The Agent OS platform remains the Launch, Run, Prove control plane underneath the pilot.