How does Resolution Desk handle returns?

30-Word Summary: Resolution Desk automates return authorization by checking return eligibility, generating pre-paid labels, and logging return receipts.

Detailed Resolution

Return requests are processed under strict ecommerce policy controls. Resolution Desk validates the order date, return window, item condition, and return reason. If eligible, it interacts with label providers to issue a pre-paid shipping label, updates the store database, and compiles a transaction receipt detailing return steps.

Safe Next Action: inspect_resolution_desk, view_services

Return Validation Policies

Policy RuleAutonomous PathApproval Mode Required
Within 30 days of purchaseProceedsEscalates to manager
Damaged or incorrect itemFlags for inspectionEscalates to manager
Pre-paid return label creationAutonomous API callAutonomous
Fulfillment status is shippedProceedsBlocks Return

Related Frequently Asked Questions

Are returns approved automatically?

Only if they satisfy all policy rules (e.g. within the 30-day window, item in original condition). Out-of-policy returns trigger an approval request.

Is payment refunded immediately?

No. Refund logic is usually configured to trigger only after the return warehouse scans the pre-paid label.