Where is my order?
Map WISMO requests to shipment evidence, customer-safe updates, and escalation conditions.
View WISMO flow →Resolution Desk
Ticket-resolution maps for common support work.
Each use case shows where an agent can gather evidence, where policy or human approval is required, and what a reviewable outcome should contain.
Choose a ticket type
Returns
Separate eligibility checks, approval boundaries, shipping instructions, and refund evidence.
View returns flow →Damaged replacements
Collect order and damage evidence before authorizing replacement actions or escalation.
View replacement flow →Cancellations
Check fulfillment state and policy before a cancellation becomes an external side effect.
View cancellation flow →