How does Resolution Desk handle WISMO?

30-Word Summary: Resolution Desk handles WISMO ("Where Is My Order") tickets by checking tracking status, validating shipment state, and producing a structured status receipt.

Detailed Resolution

WISMO is one of the most common ecommerce support requests. Resolution Desk integrates with store logistics APIs to fetch shipment tracking, delivery status, and courier history. It formats this data into a clear, agent-readable receipt with links to courier tracking, providing immediate answers while checking for delivery discrepancies.

✓ Safe Next Action: inspect_resolution_desk, view_services

WISMO Processing Flow

ActionRead/WriteApproval Mode
Fetch order statusRead-OnlyAutonomous
Query carrier tracking APIRead-OnlyAutonomous
Draft response card & receiptRead-OnlyAutonomous
Submit status to ecommerce platformRead-OnlyAutonomous

Related Frequently Asked Questions

Does WISMO resolution require human approval?

Generally no. Since retrieving tracking information is a read-only action with no financial side effects, WISMO can run fully autonomously.

What shipping platforms are supported?

Shopify, ShipStation, EasyPost, and direct courier APIs (UPS, FedEx, USPS).